Connect Aide
CASE STUDY — Homecare SAAS

A complete homecare SaaS. Three connected products on one system unifying patient care, caregiver coordination and agency operations.

How a US homecare operator replaced a stack of disconnected tools with a single SaaS platform; three products, one data model, EVV-ready, HIPAA-architected, designed to scale operations without proportional headcount.

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STARTING POINT
Homecare agencies were running a real business across tools that weren't built to talk to each other.

Patient care, caregiver coordination and agency operations; three workflows, three sets of tools, three places where data lived. Each one solved a piece of the picture. None of them gave anyone the full one.

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Patient Care
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Caregiver Coordination
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Agency Operations
Starting Point
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The cost shows up in care delivery. schedule doesn't match. A patient's care plan is updated but the change doesn't propagate to the visit log. Disconnected tools mean disconnected care.

Before

Three workflows, three tools

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Data in different systems
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Manual updates and coordination
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No real-time visibility or insights
AFTER

One SaaS, three connected products

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One data model, one source of truth
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Care plan and patient context in a single mobile app
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Real-time dashboard for agency ops every active visit
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WHAT WE BUILT
A complete homecare SaaS: three products, one system, built to scale operations.

Three connected product surfaces: patient/family, caregiver mobile, agency operations; all built on a single data model. EVV-ready. HIPAA-architecture.

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Patient & Family Portal

Care plans, history, invoices, and family access.

Patient & Family Portal
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Caregiver Mobile App

Schedules, visit info, EVV, and secure messaging.

Caregiver Mobile App
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Agency Operations Dashboard

Real-time visibility, compliance, and performance.

Agency Operations Dashboard
Scope of Build
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EVV compliance layer

Care plan visibility, visit history, live tracking of the current caregiver, messaging, invoices, family member access.

In scope
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Care plan engine

Care plans authored once, propagating automatically to caregiver visits and family visibility. Updates flow without manual re-entry.

In scope
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Multi-agency architecture

Built to support multiple homecare operations on shared infrastructure with isolated data, branding and configuration. 

In scope
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Medicaid billing integration

Direct billing handoff to state Medicaid systems based on EVV-verified visits.

Deferred
Delivery approach

Delivered on a fixed-price, fixed-timeline contract. Working software was demoed live each week. Not slides, not wireframes. 

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Discovery

Align on goal and workflows

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Build

Weekly demos.
Real Progress

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Migration

Structured transition from legacy tools.

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Support

30 days of Post-launch Support.

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RESULTS & IMPACT
Three workflows, one source of truth and a SaaS architecture built to scale.

The shift here isn't just operational efficiency. It's structural. ConnectAide can run multiple homecare operations on shared infrastructure; each with their own data, branding and configuration, without re-platforming. That changes the economics. Every operation added to the platform leverages infrastructure that's already paid for. The cost of the eleventh operation is a fraction of the cost of the first.

"The cost of the eleventh operation is a fraction of the cost of the first."

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3 → 1 products

THREE CONNECTED, ONE SYSTEM

Patient, caregiver and agency surfaces; different views into a single source of truth.

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EVV

Cures Act ready

Electronic Visit Verification with geolocation and timestamping built into the visit flow.

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Delivered

Full SaaS, on contract

Three products + EVV + supporting infrastructure: fixed-price, fixed timeline.

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100%

Code & IP ownership

Source code, infrastructure and the Saas platform itself delivered to the client.

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WHO WE BUILT FOR
We work best with a specific kind of agency.  It's worth checking the fit before a call.
You're a strong fit if
  • Agencies managing complex schedules
  • EVV & compliance requirements
  • keal-time operations & reporting
  • Multiple caregivers & patients
We're not the right fit if
  • Single caregiver, offline operations
  • No need for scheduling or EVV
  • X Basic spreadshests-based workflows
Who we built for
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COMMERCIAL PICTURE
The commercial picture: fixed price, fixed timeline, source code yours.
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Reviewing data

COMMERCIAL SUMMARY

A build like this one - scoped to your specific requirements.

We work on a fixed-price, fixed-timeline basis. Every line item is in the contract before code is written. Pricing is scoped to your operation's specific needs and is shared on the discovery call. Source code and IP are delivered to you on completion. Our public pricing page gives the bands across our three commercial tiers; your scoped proposal will land within them, with the exact number depending on the modules and integrations your operation requires.

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Fixed

Price • in the contract before code is written

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Fixed

Timeline • scoped before kickoff

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Yours

Source code & IP delivered on completion

The next step is a SaaS architecture scoping, not another sales call.

If you're building a homecare platform; not just running an agency. We'd map your three product surfaces, define the architecture, and put a fixed-price proposal in front of you within five working days.

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